Support & Escalation

Primary support channel: support@nevarrotech.com
First response within 1 business day (Mon–Fri, IST). Active engagement clients also receive a direct line at kickoff.

What support covers

Questions about our consulting services and proposals
Digital product purchases, downloads, and delivery issues
Billing, invoices, receipts, and refund requests
Bug reports for our tools (critical issues addressed within 2 business days)

Escalation path

Level 1 — Support: email support@nevarrotech.com. Acknowledged within 1 business day; most issues resolved within 3 business days.
Level 2 — Founder review: if unresolved after 5 business days, reply with "ESCALATE" in the subject line. The founder personally reviews and responds within 2 business days.
Level 3 — Resolution: billing issues are resolved per our Terms of Service; we aim to close every escalation within 10 business days.

Billing disputes

Before raising a chargeback with your bank or payment provider, please contact us — genuine billing errors are refunded promptly, and direct resolution is always faster.